By placing an order you agree to the below terms and conditions:
If the customer has any complaints about the quality of the service, we ask them to contact us by phone or email within 24 hours following the delivery of the said service.
If the customer notices an accident or something broken they need to contact WASH UP within 24 hours following delivery of the service.
WASH UP cover all accidents in the cleaned premises that were a direct result of the cleaning and which the staff of WASH UP have caused by their actions. WASH UP has an insurance that covers all the direct accidents to people and physical objects up to one million (1 000 000) eur.
The customer should take care of cleaning especially valuable items themselves. WASH UP is not responsible for furniture or items that are unstable or in/on unstable surroundings. WASH UP expects all surfaces to be ready for cleaning. Please contact the customer service if there is an area that should not be cleaned.
The customer may cancel, change or reschedule the agreed cleaning shift once they notify the WASH UP customer service. WASH UP requests that the customer contacts our customer service at least 24 hours prior to the agreed shift to make any such changes. If the WASH UP employee has already arrived to the premises and we have not received the request of cancellation, the customer is charged the full amount of the agreed cleaning.