This page provides answers to most common questions about our cleaning service. If you can not find an answer to your question, do not hesitate to contact us through online form, by email to info@washup.fi or by calling us on 044 040 9449.  We stay available and at your disposal for any question you may have!

 

  • How can I order a cleaning?

    There are three ways to order a cleaning: through online form, by e-mail to info@washup.fi or by calling us on  044 040 9449. Please provide following information: what type of cleaning you are interested in, its frequency, your address, m2 and preferable cleaning day and time.

  • When is your service available for order?

    Our service is available 7 days a week 24 h a day. Regular working hours are 6.00-18.00 Mon to Sat. Additional surcharges apply for shifts outside working hours. Shifts between 18.00 and 22.00 have a surcharge of 1,50 eur/h, 23.00-06.00 – 2,50 eur/h, bank holidays and Sundays have a double rate. Please contact our customer service for details.

  • How will I be charged?

    One time cleaning shift is invoiced a few days after cleaning takes place. Regular monthly cleaning is invoiced at the end of the month in question. Invoice is sent by email and have 7 days payment terms. It is possible to order invoices as an e-invoice or as a regular post. Please note that there will be a 5 eur additional cost for invoices sent by post.

    Please contact our customer service to learn more.

  • Can I reschedule or cancel already booked cleaning shift?

    You can cancel or reschedule already booked cleaning shifts with 24 hours’ notice before the cleaning was due to take place. Shifts cancelled with less than 24 hours’ notice without serious reason, normally charged fully.

  • What if my regular cleaning falls on a bank holiday?

    The rate for services performed during bank holidays is double the normal fee. A shift that falls on a bank holiday is normally re-scheduled to another available day. Our customer service will be in contact with you to find the best solution for you.

  • What if cleaning shift took less time that what it was estimated?

    You will always be charged only for the hours we work. The estimate gives you a maximum amount of hours we could charge you.

  • Can I change the cleaner?

    We assign the same cleaner to regular cleaning. If you order service occasionally and you would like to have a specific cleaner, please contact our customer service team. All our cleaners have standardized cleaning training and thus produce the same cleaning result. If for any reason you want to change a cleaner, please contact our customer service, we will be happy to assist you.

  • Do you provide cleaning equipment and detergents?

    Our price includes labor and professional cleaning detergents. Home cleaning service performed using customer’s vacuum cleaner, mop and bucket. Move out and construction cleaning agreed case by case basis. Corporate cleaning service is usually performed using our own cleaning equipment.

  • What types of cleaning detergents does Wash up use?

    We use detergents produced in environmentally friendly manners and safe for human health. Most of our maintenance cleaning detergents are eco certified. All detergents are for professional use for achieving better result in a shorter time. We have a wide variety of cleaning detergents to suit any type of needs and surfaces.

  • Can I offer my own detergents? Will that affect a price of a service?

    Use of customer’s detergents does not affect the price of the service. We use professional cleaning detergents that help to achieve better results in a shorter time. By using our own detergents we make sure we deliver quality results in a shorter time and our employees are not exposed to harsh chemicals.

    We may be able to use customer’s detergents in specific circumstances. Harsh chemicals such as bleach, chlorine or traditional oven spray are not accepted by Wash up. We have a wide variety of effective and safe cleaning detergents. Please contact our customer service to discuss detergents that fit your specific needs.

  • Do I need to be present during the cleaning shift?

    There is no need to be present during the cleaning shift. It is totally up to you.

  • Can I give the keys to Wash Up?

    It is possible to give the premise’s key to Wash up. We will sign an agreement upon receiving the key. A special tag will be put on the key, and it will be stored securely.

  • What if something gets damaged during the cleaning?

    Keeping your premises and possessions safe is our priority. Should anything happen, you are fully protected by our insurance.

  • What if I am not satisfied with a cleaning result?

    Our cleaning program is detailed and standardized. Cleaning is done in accordance with approved by you cleaning plan. However, if something is not up to your standards, our personnel will gladly return and re-clean whatever is in question within 24 hours and with no additional charge. In this unlikely event, please contact our customer service within 24 hours after cleaning to arrange re-cleaning.

  • Do I need to sign a contract to order a service?

    Private households: No written contract is required. You can order cleaning for as long as you need it. Any booked shift can be cancelled or rescheduled with 24 hours’ notice. If you want to sign a written contract, please contact our customer service. We will send you the contract and a return envelope.

    Corporate customers: There is no need to sign a contract for cleaning performed only once. Regular cleaning arrangements require a written contract. Any shift can be cancelled or rescheduled with 24 hours’ notice. During the first month of cooperation, contracts can be cancelled with a 24 hours’ notice. After the first month, a 30 day cancellation period applies following written notice from the customer.

  • What are the terms and conditions?

    By placing an order you agree to the below terms and conditions:

    Quality control
    If the customer has any complaints about the quality of the service, we ask them to contact us by phone or email within 24 hours following the delivery of the said service.

    Safety
    If the customer notices an accident or something broken they need to contact Wash Up! within 24 hours following delivery of the service.

    Insurances
    Wash Up! cover all accidents in the cleaned premises that were a direct result of the cleaning and which the staff of Wash Up! have caused by their actions. Wash Up! has an insurance that covers all the direct accidents to people and physical objects up to one million (1 000 000) eur.

    The customer should take care of cleaning especially valuable items themselves. Wash Up! is not responsible for furniture or items that are unstable or in/on unstable surroundings. Wash Up! expects all surfaces to be ready for cleaning. Please contact the customer service if there is an area that should not be cleaned.

    Cancellation
    The customer may cancel, change or reschedule the agreed cleaning shift once they notify the Wash Up! customer service. Wash Up! requests that the customer contacts our customer service at least 24 hours prior to the agreed shift to make any such changes. If the Wash Up! employee has already arrived to the premises and we have not received the request of cancellation, the customer is charged the full amount of the agreed cleaning.

  • How does the household tax deduction work?

    Private persons can deduct 50% of household costs from their personal tax return. Minimum annual sum accepted for deduction is 100 eur. Maximum amount of the household deduction per year is 2.400 eur. Deduction can also be applied when buying services for your parents. We will send you a summary report of your orders at the end of the calendar year for you to use for your tax form. You can also estimate the amount of household tax deduction per year by requesting a new tax form; this way you can include the household tax deduction during the year in your taxes. Should you have further questions, please do not hesitate to contact us, we would be happy to assist. You can also check the annual deduction information on www.vero.fi.

Contact us!

If you are looking for a local company with amazing customer service – contact us today! We are happy to learn more about you and your wishes!